Refund & Cancellation Policy

1. Nature of the Service

ScamDetect India provides all its cybersecurity analysis tools free of charge. There are no subscription fees, no premium tiers, and no mandatory payments of any kind.

All monetary transactions on this platform are voluntary donations made by users who wish to support the continued operation and development of the Service.

2. Donations — No Refund Policy

Donations made through ScamDetect India are voluntary contributions and are generally non-refundable because:

• The full value of the donation is immediately applied to service costs (API credits, hosting, infrastructure)
• No goods or services are delivered in exchange for the donation
• Processing fees charged by payment gateways (Razorpay) are non-recoverable

However, we review refund requests on a case-by-case basis for the following exceptional situations:

• Duplicate payment: If you were charged more than once for the same donation due to a technical error
• Unauthorized transaction: If a payment was made without your knowledge or consent
• Payment gateway error: If the payment failed but was still charged to your account

3. How to Request a Refund

To request a refund, contact us within 48 hours of the transaction:

• Email: teamcyberrishabh@gmail.com
• Subject line: REFUND REQUEST — [Transaction ID]
• Include: Transaction ID or payment reference, amount, date of payment, reason for refund request

We will acknowledge your request within 24 hours and process eligible refunds within 5–7 business days. Refunds, if approved, will be credited to the original payment method.

4. Cancellation Policy

Since ScamDetect India does not offer subscriptions, memberships, or recurring payments, there is nothing to "cancel." Each donation is a one-time, independent transaction.

If you made a donation intending it to be for a service that was not delivered, please contact us and we will evaluate the situation.

5. Payment Gateway

Donations are processed through Razorpay (razorpay.com). By making a donation, you also agree to Razorpay's Terms of Service and Privacy Policy. We do not store your card details, UPI credentials, or bank account information on our servers.

For payment gateway-related disputes, you may also contact Razorpay support at support@razorpay.com.

6. Currency

All transactions are in Indian Rupees (INR). We do not accept international cards for donations at this time.

8. Changes to this Policy

We reserve the right to update this policy at any time. Changes are effective upon posting. The "Last updated" date at the top reflects the most recent revision.